The Quality of Group Tacit Knowledge. Journal of Strategic Information Systems, 2008 Vol. 17 No. 1 pp.4-18

詳細を見る

Organizational knowledge creation theory explains the process of making available and amplifying knowledge created by individuals as well as crystallizing and connecting it to an organization’s knowledge system. What individuals get to know in their (working) lives benefits their colleagues and, eventually, the wider organization. In this article, we briefly review central elements in organizational knowledge creation theory and show a research gap related to the quality of tacit knowledge in a group. We advance organizational knowledge creation theory by developing the concept of “quality of group tacit knowledge.” Based on this concept, we further develop a comprehensive model explaining different levels of tacit knowledge quality that a group can achieve. Finally, we discuss managerial implications resulting from our model and outline imperatives for future theory building and empirical research.

サービス・ドミナント・ロジックー「価値共創」の視点から見た日本企業の機会と課題　『マーケティングジャーナル』2008年第27巻3号 pp.32-43